Senzas.pk

Refund & Return Policy

Please note: If you do not have video proof you won’t be applicable for our return & refund policy that is no refund/exchange will be provided for lost, damaged, or wrong products received.

Our refund policy allows you to exchange or refund a product in three cases:

1) The customer received a wrong or missing product
  • Customers may claim an exchange or refund if they receive a wrong/missing product however they must provide video proof of this.

  • Customers are advised to make a video while unwrapping and unboxing their product from delivery packaging. This video will be used as proof that the customer received the wrong/missing product.

  • If video proof is not provided or video is made after the product has been unboxed then the customer will not be entitled to a refund.

  •  After video proof provided by the customer, we will get the wrong product picked up for free.

  • Once the wrong product is received by us, We will dispatch the correct product or refund the amount within 7 working days. 

  • The product should be unused and the packaging of the original product should not be damaged.

  •  The product should be sealed in its original product packaging.

  • In case we find the product used by the customer, no exchange or refund will be provided.
2) The customer received the desired product but still wishes to exchange
  • In this case, the customer will dispatch us the product and bear the courier charges for returning and receiving the exchanged product.

  • The product should be unused/unopened and the packaging should not be damaged.

  •  The product should be sealed in its original product packaging.

  •  The exchange request should be made within the first 7 days of the delivery package.

  • We will exchange once we have received and inspected the product.

  • Once the product is received by us, we will expedite exchange.

  • Note: We do not exchange dried products like lipstick, mascara, etc all products we sent to our customers are untouched and unopened directly imported from US/UK brands. We strictly do not exchange opened products.
3) The Customer receives damaged products
  • Customers may claim a refund if they receive damaged products however they must provide video proof of this.

  • Customers are advised to make a video while unwrapping and unboxing their product from delivery packaging. This video will be used as proof that the customer received a damaged product.

  • If video proof is not provided or video is made after the product has been unboxed then the customer will not be entitled to a refund.

× WhatsApp