Senzas.pk

Refund & Return Policy

Please note: If you do not have video proof you won’t be applicable for our return & refund policy that is no refund/exchange will be provided for lost, damaged, or wrong products received.

Our refund policy allows you to exchange or refund a product in three cases:

1) The customer received a wrong or missing product
  • Customers may claim an exchange or refund if they receive a wrong/missing product however they must provide video proof of this.

  • Customers are advised to make a video while unwrapping and unboxing their product from delivery packaging. This video will be used as proof that the customer received the wrong/missing product.

  • If video proof is not provided or video is made after the product has been unboxed then the customer will not be entitled to a refund.

  •  After video proof provided by the customer, we will get the wrong product picked up for free.

  • Once the wrong product is received by us, We will dispatch the correct product or refund the amount within 7 working days. 

  • The product should be unused and the packaging of the original product should not be damaged.

  •  The product should be sealed in its original product packaging.

  • In case we find the product used by the customer, no exchange or refund will be provided.
2) The customer received the desired product but still wishes to exchange or avail refund
  • In this case, the customer will dispatch us the product and bear the courier charges for returning and receiving the exchanged product.

  • The product should be unused and the packaging should not be damaged.

  •  The product should be sealed in its original product packaging.

  •  The refund/exchange request should be made within the first 7 days of the delivery package.

  • We will exchange or refund once we have received and inspected the product.

  • Once the product is received by us, we will expedite exchange or refund.

3) The Customer receives damaged products
  • Customers may claim a refund if they receive damaged products however they must provide video proof of this.

  • Customers are advised to make a video while unwrapping and unboxing their product from delivery packaging. This video will be used as proof that the customer received a damaged product.

  • If video proof is not provided or video is made after the product has been unboxed then the customer will not be entitled to a refund.

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